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Frequently Asked Questions

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Account

  • What details can I change within my CHARGE NOW account?
  • How can I reset my log-in credentials?
  • Why do I no longer have access to my account?
  • How can I delete my CHARGE NOW account?
  • How can I change from a private to a business account?
  • What does social login mean?
  • How do I use social login for signing up to CHARGE NOW?
  • Can I use different social media accounts to log in?
  • What happens if I try to log in with a different social media account?
  • How can I update my email address and social media login details?
  • Can I link multiple social media accounts to my application account?
  • I am already registered for CHARGE NOW. Why do I see the registration when I try to log in?
  • How can I update my invoice address?
  • How can I navigate my account and contracts on the CHARGE NOW website?
  • How can I change the language of my invoices or e-mail communication?
  • What happens to my CHARGE NOW account if I lose my credit card?
  • Why did my account get blocked, and why did I receive a payment reminder or dunning letter?
  • Why do I have to enter a code received via email (second factor) every time I log in?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 808 501 5589

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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