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Payment & Billing

Payment

  • How can I change my payment method?
  • How can I update or change my payment details or payment method?
  • What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?
  • What payment methods do you accept for the different account types?
  • What is preauthorisation, and how does it work?

Invoices

  • What is the structure of the monthly CHARGE NOW invoices?
  • How can I view my invoice? How can I see the status of a CHARGE NOW invoice?
  • When can I expect to receive and view my invoice in my CHARGE NOW account?
  • Why doesn't the amount on my invoice match the total of my charging sessions?
  • Why did I get a payment reminder or dunning letter?

Invoice Management

  • What is the "Fleet" section in my Account about?
  • Why am I not able to link other Accounts?
  • Why am I still being charged on my Driver Account even though this feature is activated and someone else is covering my invoice?
  • What is the new Fleet Solution, and who is it for?
  • How does the new Fleet Solution benefit fleet managers?
  • What are the benefits of the new Fleet Solution for fleet drivers?
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+44 808 501 5589

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

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