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CHARGE NOW
Payment & Billing
Payment & Billing
Payment
How can I change my payment method?
How can I update or change my payment details or payment method?
What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?
What payment methods do you accept for the different account types?
What is preauthorisation, and how does it work?
Invoices
What is the structure of the monthly CHARGE NOW invoices?
How can I view my invoice? How can I see the status of a CHARGE NOW invoice?
When can I expect to receive and view my invoice in my CHARGE NOW account?
Why doesn't the amount on my invoice match the total of my charging sessions?
Why did I get a payment reminder or dunning letter?
Invoice Management
What is the "Fleet" section in my Account about?
Why am I not able to link other Accounts?
Why am I still being charged on my Driver Account even though this feature is activated and someone else is covering my invoice?
What is the new Fleet Solution, and who is it for?
How does the new Fleet Solution benefit fleet managers?
What are the benefits of the new Fleet Solution for fleet drivers?
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